FIRST TIME USER INFORMATION REGISTRATION
FIRST TIME USER INFORMATION/REGISTRATION
How do I sign up for MyUtilityBill?
It’s easy! Simply go to our Web site at https://myutilitybill.bellevuewa.gov/ and
complete the registration page to set up your personal account. Your registration
will be processed immediately, and a verification code for your initial login will
be emailed to you. You may begin making online payments with your first login.
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What information do I need?
You will need to enter your account number and your customer number. Please enter
all numbers, including the zeros.
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How do I register when my name is the second name on the account?
You may register under the second name on the account. However, the account may
be registered only once. Both you and the primary account holder can access the
account by entering the Username and Password created during registration.
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What can I use as my Username?
Your Username can be anything you want. We do not require any specific combination
of letters, numbers or special characters. You will use this Username every time
you login to MyUtilityBill.
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What is a Display Name?
The Display Name is a field required for internal purposes. We do not require any
specific combination of letters, numbers or special characters. You may use your
Username if you choose.
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What can I use as my Password? Do you require a combination of letters and numbers?
Your password must be at least
7 characters long, but it can be anything you want. We do not require any specific
combination of letters, numbers or special characters. The password is case sensitive.
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Where is my Verification Code?
A Verification Code is necessary for your initial login to MyUtilityBill. When you
successfully register your account, a Verification Code will be sent to your email
address. If you do not see this email in your Inbox, please check your Junk Email
folder. Your Internet Service Provider or Email Provider may have automatically
flagged the email as Junk. If you did not receive the email,
you may have mistyped your email address during registration. Please call
Utility Billing Customer Service Monday through Friday between 8AM and 5PM at (425) 452-6973.
A Customer Service Representative will provide your Verification Code.
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I can’t log in/ my password doesn’t work.
Your password is case sensitive. Please be sure to type the password using upper
and lower case characters as needed.
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How do I change my password?
You can change your password any time by clicking on Change Profile and then Manage Password.
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What if I forget my password?
You may request a password reset by selecting “Forgot your password” on the login
page. Enter your username, then click on Send Password. A new password will
be sent to your email address saved in MyUtilityBill.
Please change your password once you login.
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What is QuickPay?
QuickPay allows City of Bellevue Utilities customers to pay bills online without having to register for a MyUtilityBill account. All that’s needed are the customer and account numbers plus a valid Visa or MasterCard.
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