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For assistance with MyUtilityBill online, please see the First Time Users link on the main page.

If you are having trouble connecting to your existing MyUtilityBill account, and you have an older version of Internet Explorer, see "Updating your version of Internet Explorer" further down on this page.

If you are a registered user and need additional information, please look under the “More Knowledge” heading on your account home screen, which provides links to additional information. The FAQs contain many helpful technical hints.

If you need additional assistance and can’t find the answers under “More Knowledge,” please call Customer Service between 8:00 AM and 5:00 PM (PST) Monday through Friday at (425) 452-6973.


Pay by phone:

Call Bellevue's MyUtilityBill By Phone at (425) 452-6979 any time day or night to make a payment. Have your account number and MasterCard or Visa card ready. You can also access your billing and payment history.

• Pay by mail:

Please put your account number on the check, include payment stub in return envelope, and address to:

City of Bellevue Customer Service
P.O. Box 1500
Hemet, CA 92546-1500.

Please allow five days for U.S. mail.

Pay online:

MyUtilityBill: Pay your bill online and view billing and consumption history and rate information. You will need your customer and account numbers, and Visa or MasterCard. To save paper, sign up for e-bills.

NOTE: When signing up for ebilling, make sure to add "" to your address book. Otherwise, your ebills might be identified as spam by your email provider.

Quick Pay: Pay your bill online without having to register for MyUilityBill. You will need your customer and account numbers and Visa or MasterCard.

• Pay by automatic withdrawal through your bank: Download form here.

• Pay in person:

Bellevue City Hall
(check, money order, cash, Visa, and Mastercard)
Service First 
450 110th Ave NE
First floor

Crossroads Mini City Hall
(check or money order only)
15600 NE 8th Street
(inside Crossroads shopping mall)

Drop box

Enter City Hall Campus from 112th Ave NE. Continue right around loop; drop box is on your left at the end of the drive.

If you would like to write to us:

City of Bellevue
Utilities Customer Service
P.O. Box 90011
Bellevue, WA 98009-9011

Updating your version of Internet Explorer

This web site supports Internet Explorer 8 (IE8) and above. To determine your version of Internet Explorer:

> In the Internet Explorer toolbar, click Help, then click About Internet Explorer.

Updating to Internet Explorer 8 (IE8) is free. Visit the Microsoft support page at; for instructions on installing IE8, along with links to download the free IE8 software. 

You will need to know which operating system on your computer. If you don’t know what operating system you are running, you can learn from your computer’s Control Panel.

> From the Start Menu, click Control Panel, then click System